Terms of Service

Welcome to Silken Paw Co. These Terms of Service (“Terms”) form an agreement between you and CKZKM LLC, a Connecticut limited liability company doing business as Silken Paw Co. (“we,” “us,” or “our”). They apply when you visit silkenpawco.com, create an account, purchase products, participate in promotions, or submit content through our website.
By accessing or using our website, you agree to these Terms, subject to applicable law. If you do not agree, please discontinue use of the website.
Terms at a Glance: Customers must be at least 18 to purchase; orders are subject to acceptance; our Shipping, Returns, Privacy, and Cookie Policies provide additional information; customers should select appropriate products and inspect them regularly; customer content remains the customer’s property; our intellectual property is protected; and disputes should first be addressed through customer service.
Important: Sections 12 and 14 address limitations of liability and dispute resolution. Please review them carefully.

By using our website or purchasing from Silken Paw Co., you agree to comply with these Terms and applicable laws. Our Returns, Refunds & Exchanges Policy and Shipping Policy form part of the contractual terms governing eligible purchases. Our Privacy Policy and Cookie Policy explain our information practices and applicable privacy choices.
If these Terms conflict with a specific published shipping, return, exchange, or warranty commitment, the more specific policy governs that subject, except where applicable law requires otherwise. Nothing in these Terms limits rights that cannot legally be waived.
We may update or modify website content, features, and services from time to time.

You must be at least 18 years old and legally capable of entering into a binding agreement to purchase products or participate in promotions requiring adult eligibility.
Our website currently serves customers within the United States, subject to the destinations identified in our Shipping Policy. Our website is not directed to children under 13.

You may shop as a guest or create an account where account registration is available. If you create an account, you agree to provide accurate information, maintain the confidentiality of your login credentials, and notify us promptly of suspected unauthorized access.
You are responsible for activity conducted through your account to the extent permitted by law. We may suspend or restrict accounts reasonably believed to be involved in fraud, abuse, unauthorized activity, or material violations of these Terms.
We will handle account-related personal information in accordance with our Privacy Policy.

Submitting an order constitutes an offer to purchase the selected products. An automated order confirmation acknowledges receipt but does not necessarily constitute acceptance. We generally accept an order when it ships.
We reserve the right to decline, limit, or cancel orders for legitimate reasons, including inventory shortages, inaccurate product information, pricing errors, suspected fraud, or unauthorized resale activity.
If we cancel an order after payment has been collected, we will issue a full refund.
If we cannot ship within the promised timeframe, we will provide appropriate notice, cancellation options, and refunds as required by applicable law and our Shipping Policy.
Customers may request order changes or cancellations before shipment. We will make reasonable efforts to accommodate requests, preferably received within 12 hours of purchase, but changes cannot be guaranteed once fulfillment begins.

All prices are displayed in US dollars unless otherwise indicated. Applicable shipping charges and sales taxes are presented during checkout.
We strive to maintain accurate pricing, descriptions, and product availability. If a material pricing error is discovered before order acceptance, we may offer the corrected price or cancel the order and issue a full refund.
Payments are processed through authorized third-party payment providers. By submitting payment information, you represent that you are authorized to use the selected payment method.

Silken Paw Co. may offer promotional codes, referral incentives, gift-related offers, birthday promotions, or discounts for eligible customer groups, including military personnel, veterans, and first responders.
Unless expressly stated otherwise, promotions have no cash value, cannot be exchanged for cash, and cannot be combined with other offers. Each promotion is subject to its published eligibility requirements, dates, and conditions.
We may modify or discontinue promotions prospectively, subject to applicable law and any commitments made to customers. We will honor valid promotional terms for eligible purchases during their stated period, except in cases of error, fraud, or misuse as permitted by law.
We may cancel orders involving fraudulent promotional activity, including deliberate misuse of multiple accounts.
Contests and giveaways are governed by their applicable Official Rules, which control in the event of a conflict with general promotional provisions.

Natural Materials: Silken Paw Co. products may incorporate genuine leather and other natural materials. Variations in grain, color, texture, and appearance are normal characteristics. Leather may develop a distinctive patina with use and age. These natural variations do not necessarily indicate defects.
Product Origin: We strive to provide accurate product-origin information in accordance with applicable labeling and consumer protection requirements.
Sizing and Proper Use: Customers should measure their dogs carefully and consult the applicable product size guide. Collars should fit securely and comfortably without slipping over the dog’s head or restricting normal movement.
Customers should inspect leather, stitching, buckles, clasps, D-rings, and other components regularly. Discontinue use immediately if a product becomes damaged, excessively worn, or unsafe.
Our collars and leashes are intended for appropriate pet handling and should not be used as vehicle restraints, unattended tie-outs, lifting devices, or for purposes outside their intended design.
Dogs should not be left unattended while attached to a leash or wearing equipment that may become caught or tangled.
Nothing in these safety instructions excludes responsibility for manufacturing defects or limits applicable consumer rights.

Shipping methods, rates, processing times, tracking, and delivery procedures are governed by our Shipping Policy.
Returns, refunds, exchanges, personalized-product exclusions, gift returns, and warranty claims are governed by our Returns, Refunds & Exchanges Policy.
Our standard customer commitments include:

• Eligible returns within 30 days of delivery.
• One complimentary qualifying size exchange per item.
• Approved refunds issued within five business days after receipt and inspection of eligible returns.
• Appropriate remedies for qualifying damaged, defective, or incorrect items.
• A limited 12-month warranty covering qualifying defects in materials and workmanship.
• Extended holiday returns for eligible purchases from November 15 through December 24, with returns accepted through January 31 of the following year.
  Lost, delayed, damaged, and missing shipments are handled according to our Shipping Policy and applicable law. We will investigate relevant delivery concerns and provide appropriate remedies when warranted.
  We do not impose a blanket transfer of all shipping risk to the customer merely because a package has been handed to a carrier.

Customers retain ownership of original reviews, photographs, testimonials, and other content they submit.
When customers voluntarily submit content directly for publication on our website or through an authorized review feature, they grant Silken Paw Co. a non-exclusive, royalty-free license to display, reproduce, and reasonably format that content for its intended publication purpose, subject to applicable law and any disclosed submission terms.
Submitting content does not automatically authorize unrestricted advertising use.
We will seek appropriate permission before using customer photographs, testimonials, or other submitted content in paid advertising or unrelated promotional campaigns.
Simply tagging Silken Paw Co. or using a branded hashtag does not, by itself, grant us unrestricted promotional rights.
Customers represent that content they submit is truthful, lawful, and does not knowingly violate third-party rights. Where identifiable individuals appear, customers should have appropriate permission to submit the material.
We may remove content containing unlawful material, harassment, infringement, misleading claims, or private information disclosed without authorization.
We welcome genuine customer feedback, including positive and negative reviews. We will not knowingly fabricate reviews or materially misrepresent customer experiences. Any incentives for reviews will be disclosed as required by law and will not be conditioned on positive feedback.
Customers may contact support@silkenpawco.com to request that their submitted content no longer be used in future promotional materials. Previously distributed materials may not always be immediately removable.

Transactional Messages: We may send communications necessary to process orders, provide receipts, confirm shipping, handle returns, issue refunds, and address warranty or customer service matters.
Marketing Emails: Promotional emails are sent in accordance with applicable law and customer preferences. Customers may unsubscribe through the link provided in promotional messages or by contacting us.
Marketing Text Messages: If an SMS marketing program is offered, customers will receive applicable disclosures and provide the consent required by law before receiving promotional texts. Consent is not a condition of purchase.
Where an SMS program is active, disclosures will identify the sender, messaging frequency, potential message and data charges, and available opt-out and assistance instructions.

The Silken Paw Co. name, logos, original photographs, product descriptions, website content, graphics, and other protected materials belong to CKZKM LLC or their respective rights holders, except where otherwise indicated.
Customers may access and use the website for lawful personal shopping and informational purposes. Unauthorized reproduction, distribution, commercial exploitation, or misuse of protected content is prohibited.
The use of our website does not grant ownership or intellectual property rights beyond the limited permission necessary for ordinary website access.
Trademark Notice: Silken Paw Co. may use the ™ designation in connection with its brand. The ® symbol will not be used unless and until applicable federal trademark registration has been obtained.
Acceptable Use: Customers and visitors may not engage in fraudulent purchases, unauthorized account access, malicious interference, unlawful data collection, deceptive activity, or other conduct that compromises website security or legitimate business operations.
We may take reasonable steps to restrict misuse or protect our systems.
Copyright Complaints: If you believe content on our website infringes your copyright, please contact us with sufficient information to identify the copyrighted work, the allegedly infringing material, your contact details, and the basis for your complaint. We will review notices and respond as appropriate under applicable law.
Third-Party Websites: Our website may link to payment providers, carriers, marketplaces, and social platforms. These services maintain their own terms and privacy policies. We are not responsible for their independent content or practices except as required by law.

PLEASE READ THIS SECTION CAREFULLY.
We strive to provide accurate product information, dependable service, and quality merchandise. However, website availability, uninterrupted access, and the absence of technical errors cannot be guaranteed.
Except for our express Limited Warranty, specific commitments in our published policies, and rights or warranties that cannot legally be excluded, we disclaim other warranties to the extent permitted by applicable law.
Nothing in this section overrides our obligations concerning qualifying returns, refunds, exchanges, product defects, or legally protected consumer claims.
To the maximum extent permitted by applicable law, Silken Paw Co.’s liability for claims arising from a particular product or purchase is limited to the amount paid for the affected product.
To the extent permitted by law, we are not responsible for indirect, incidental, special, or consequential damages arising from website use or product purchases.
These limitations do not apply where prohibited by law, including liability that cannot legally be excluded or restricted, such as certain personal injury claims, fraud, or other protected rights.
Some states do not permit certain exclusions or limitations, so portions of this section may not apply to every customer.

To the extent permitted by applicable law, customers agree to indemnify and hold harmless CKZKM LLC and its authorized representatives against reasonable third-party claims, losses, and expenses arising directly from the customer’s unlawful conduct, intentional misuse of the website, or submission of content that infringes another party’s rights.
This obligation does not apply to claims caused by our own negligence, misconduct, defective products, or other matters for which indemnification would be prohibited by law.

PLEASE READ THIS SECTION CAREFULLY.
Informal Resolution: We believe most concerns can be resolved through respectful communication. Before initiating formal proceedings, we encourage customers to contact support@silkenpawco.com with their name, relevant order information, a description of the concern, and the requested resolution.
We will make a good-faith effort to respond and work toward resolution within 30 days. This informal process does not prevent customers from exercising nonwaivable legal rights or complying with applicable filing deadlines.
Small Claims Court: Where legally permitted, either party may bring qualifying individual claims in an appropriate small claims court, including a court in the customer’s county or Windham County, Connecticut, where jurisdiction and venue requirements are satisfied.
Other Legal Proceedings: For claims not eligible for small claims court, the parties agree to the jurisdiction of appropriate state or federal courts in Connecticut, except where applicable law provides consumers with nonwaivable rights to bring proceedings elsewhere.

These Terms are governed by the laws of the State of Connecticut, without regard to conflict-of-law principles, except where applicable law requires otherwise.
Customers retain any mandatory consumer protections available under the laws of their state of residence that cannot legally be waived through these Terms.

Pursuant to California Civil Code Section 1789.3, California consumers may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs regarding certain consumer complaints.
The contact information included in Ali’s original draft is:
1625 North Market Blvd., Suite N 112, Sacramento, CA 95834.
Telephone: (916) 445-1254 or (800) 952-5210.

Changes to Terms: We may update these Terms periodically. Revised Terms will be posted with an updated effective date. Changes generally apply to future transactions and do not retroactively alter completed purchases unless permitted by law and appropriately agreed.
Events Beyond Our Control: We are not responsible for delays caused by events outside our reasonable control to the extent permitted by law. This provision does not eliminate applicable shipping-delay notification, cancellation, or refund obligations.
Severability: If any provision is determined to be invalid or unenforceable, the remaining provisions will continue in effect to the extent legally permitted.
No Waiver: Failure to enforce a provision immediately does not constitute a permanent waiver of the right to enforce it later.
Assignment: We may transfer applicable contractual rights and obligations as part of a legitimate merger, acquisition, restructuring, or sale of business assets, subject to applicable law and privacy obligations.
Entire Agreement: These Terms, together with the applicable published policies and any specific purchase or promotional terms, constitute the agreement governing website use and purchases, subject to applicable law.
Policy Consistency: Where a specific published policy addresses a particular matter in greater detail, that policy governs the relevant subject unless applicable law requires otherwise.

Silken Paw Co.
Operated by CKZKM LLC
Website: silkenpawco.com
Email: support@silkenpawco.com